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Store Manager

The store manager is an important liaison between our employees and our customers. A store manager is responsible for establishing and maintaining employee and customer relations, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory expense control and managing operating costs.

- Actively motivate and develop your team; supporting an environment focused on operations, employees and customer relations
- Ensure that all customers receive exceptional service in a welcoming environment, including greeting each customer, maintaining solid product knowledge and sending thank you notes to customers
- Adhere to all company policies, procedures and practices, including POS system, rental contracts and all aspects related to sales guidelines and loss prevention
- Ensures compliance with all policies and procedures through employee communication, employee meetings, and audits
- Maintain awareness of all marketing, promotional advertisements to include vendor and company specific promotions. Effectively communicate these areas to employees and customers to support marketing efforts
- Ensures appropriate merchandise stock levels, display maintenance, store housekeeping is completed regularly; to support overall presentation of the store, including dress code compliance of all employees
- Actively manages performance issues through coaching, evaluation and continual open communication
- Effectively manage multiple commitments to customers, employees and operations; actively handling grievances with diplomacy
- High School Diploma or GED
- At least 5 years of experience in retail store
- At least 2 years in supervisory or lead position
- Bachelor’s degree in business, or related field preferred however, education and experience may substitute for overall qualifications
- Experience specifically managing a staff and scheduling in a retail environment
- Open door approach to employee relations
- This position requires occasional travel between store locations and headquarters; located in Tacoma, WA
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this position. Duties, responsibilities and activities may change at any time with or without notice
- Paid Training
- Excellent employee discounts (accessories and instruments)
- Medical - Vision - Dental
- 25% match on 401K contributions
- Company paid life insurance
- Paid Vacation and Sick and Safety Leave

If this sounds like the job for you, download our application here. Once you have it filled out, send it to us at [email protected] and we will be in touch.